Privacy Policy

This Privacy Policy explains how Lisboa7 Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our online services. We aim to handle information responsibly, transparently and only for legitimate business, security and legal purposes.

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About this Privacy Policy

This policy applies to information collected through the Lisboa7 Casino website, account services, customer support channels and related online features. It is written for players in Australia and describes the main types of personal information an online casino site may handle, why that information is needed, and the choices available to players.

Contents

Personal information means information that identifies a person, or information that could reasonably be linked with an identifiable person. The information collected will depend on how you use the site, the services you request, the checks that apply to your account, and the communications you choose to receive.

By using the website, you should read this policy together with any applicable terms and notices displayed on the site. We may update this policy when our services, processes or legal obligations change. The latest version will be made available on this page, and the updated version will apply from its stated date or publication.

Information we may collect

To provide an online gambling service, we may handle different categories of information. The information collected should be relevant to the service being provided and may include the following:

Account details, such as your name, date of birth, contact information, username, account preferences and details used to manage access to your account.
Identity and verification information, which may include documents or other details needed to confirm your identity, age, eligibility and account ownership.
Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method information and related transaction references. Payment information may also be handled by payment service providers under their own privacy arrangements.
Communications and support information, including messages, enquiries, complaints, records of requests and information you provide when asking for help.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, access times and information about how you use the website.
Cookie and similar technology data, including information about sessions, preferences, website activity, security events and whether certain pages or features have been used.
Information connected with safer gambling, account security, fraud prevention and compliance checks, where that information is needed to protect players, the service or the wider gambling environment.

Some information may be provided directly by you. Other information may be generated when you use the website or supplied by service providers that help with identity checks, payments, security, communications, analytics or technical operations. You should provide accurate and current information and tell us if important account details change.

How and why information is used

We use personal information for purposes connected with operating and protecting the online casino service. These purposes may include:

Creating, maintaining and administering your account, including helping you sign in and providing requested features.
Processing deposits, withdrawals, wagers and other account transactions, and keeping accurate financial records.
Completing identity, age, verification and account security checks.
Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other activity that may affect the service or its users.
Providing customer support, responding to questions and complaints, and reviewing the quality and security of communications.
Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the service.
Monitoring and improving website performance, reliability, usability and security.
Sending service messages, such as account, security, transaction and policy updates.
Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may share information with carefully selected service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, communications, security, analytics or other operational functions. These providers should receive only the information needed for their assigned services and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or our legal rights, to investigate suspected unlawful activity, or to respond to a valid request from a court, government body, law enforcement agency or other authorised authority. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve features. Some cookies are necessary for core account or website functions, while others may help with analytics or communication preferences.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability, security or performance of some website features. Your browser may also allow you to delete cookies that have already been stored on your device.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring and safeguards used by relevant service providers.

No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device and contacting support promptly if you believe your account or personal information has been accessed without permission.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, accounting and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to appropriate checks and any lawful exceptions that may apply.

Access: You may ask for a copy of personal information held about you, together with general information about how it is used.
Correction: You may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: You may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or transaction-record requirements.
Marketing consent: You may withdraw consent to promotional or marketing communications at any time. You can use an unsubscribe option included in a marketing message where available, or contact us directly.
Questions and complaints: You may contact us if you have a question about this policy, believe your information has been handled incorrectly, or want to raise a privacy concern.

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@lisboa7casino.wtf. Please clearly describe your request and include enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity and protect against unauthorised requests.

We will review privacy requests and respond within a reasonable period, subject to the nature of the request, the information available and any legal or security restrictions. If a request cannot be completed in full, we will explain the relevant reason where permitted. Withdrawing marketing consent will not affect the lawfulness of marketing activity that took place before the withdrawal, and it will not stop essential service or security messages.

If you use the website on behalf of another person, you should have their authority before providing their personal information or making a request about it. The website is intended for eligible users, and information relating to an ineligible or underage person should not be submitted. If we become aware that such information has been collected, we may take steps to remove it where appropriate.